Incidence

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Ways of Presenting Suggestions:

– Event File

– Suggestions box

Ways of Praise:

– Event File

– Praise Book

 

Ways of Complaint Submission:

– Events File

– Complaint Book

 

Alternative Dispute Resolution:

In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body: CIAB – Consumer Information, Mediation and Arbitration Center, Rua D. Afonso Henriques, nº1 – 4700-030 Braga.

Tel: +351 253 617 604 | Fax: +351 253 617 605 | E-mail: geral@clab.pt

More Information on: http://www.consumidor.pt